Time management principles and the importance of saying No in time

Some people always find themselves being busy and yet they are not achieving much. Possibly they do not understand the Steven Covey time management quadrants. They may often find themselves doing something which is not important but for some reason has become urgent. Perhaps they should have delegated that task to someone else in the first place or even said no when they were asked to do it. Brett discusses an action pad designed to identify which quadrant a task belongs in.